Frequently asked questions
Here you will find the most frequently asked questions from customers like you.
When and how will the shipment reach me?
Delivery usually takes 1-3 business days. In extreme cases, delivery may take longer, but you will always be informed about this. We send shipments by the Packeta courier service, which delivers on business days.
The price for shipping and packaging is from €1.90. For purchases over €35, shipping is free when delivered to a Packet Box. When paying on delivery, there is a surcharge of €2, which is also paid for free shipping.
I sent the goods for return, when will I get my money back?
We will send you the money within 14 days from the moment the package arrives. You can check whether the package is with us with the tracking number on the Packety website, or with the courier company you sent the package to us with.
How can I track my shipment?
After shipping, we will send you an email with a tracking code for your shipment, which you can track. On the day of delivery, you will receive an SMS in the morning with the estimated delivery time and the courier will contact you. In the case of delivery to a collection point, you will receive an SMS/notification in the Packeta application.
Can the goods be picked up in person?
No, we currently do not offer in-person pickup. In extreme cases, you can contact ahoj@mamke.com
Do you also send packages outside Slovakia?
Yes, you just need to choose a delivery address within the EU.
The product is sold out, will it be available again?
99% yes. Unless it is a one-time limited edition or the piece is not on sale, it will usually be available within 3 business days.
There was no printed invoice in the shipment.
We send all invoices electronically. For card and PayPal payments, immediately after the order is completed, for cash on delivery, immediately after the order is confirmed by our team.
I received the wrong size/wrong product. What should I do?
In that case, see the Exchange and Returns section, where you will find all the information on how to proceed.


